Hermione Graus immigrated with her family to the US from England in 2003. Prior to joining Bach, James, Mansour & Company (BJM), she worked with a company that developed gaming concepts for online and resort environments.
Initially referred by a client, Hermione joined the firm in 2005 as the receptionist. Later, she was promoted to office manager and now to operations manager. She jokes that she was hired because of her British accent. In reality, it was her ability to keep the office organized and running smoothly, along with her friendly personality, that endeared her to staff and clients alike. Hermione commented, “I documented business processes and created the structure required to succeed in those roles while improving customer service.”
Clients appreciate Hermione’s responsiveness and also point out that she knows everyone by name and takes a personal interest in their satisfaction with the firm.
Hermione is now responsible for business operations at the BJM headquarters in Duluth, Georgia, as well as BJM’s network locations. Her responsibilities include HR, budgeting, resource allocation, and internal strategy implementation. She also manages business transactions between BJM and SGP, the firm’s global financial partner.
When Hermione is not working in the office, she likes to spend time with her husband, their two children, friends, and family. Hermione enjoys travel, particularly Caribbean all-inclusive resorts. She loves when their friends visit them at “Graus Park,” the nickname for her family’s large property, to ride ATVs. When it comes to sports, Hermione likes watching “real” football and is a Manchester United fan.